Troubleshooting Guide: Resolving the “No Camera Connected” Error in PathCam
At PathCam, we’re dedicated to providing seamless camera integration for healthcare and life sciences professionals. If you encounter a “No Camera Connected” error in the PathCam software, or see the message “Video Control Cable was not found at COM1, Please select the correct COM port in settings,” follow the steps below to resolve the issue and get back to work efficiently.
Step 1: Reinstall the Capture Device Drivers
Windows updates can sometimes disrupt driver files, leading to camera detection issues. To ensure your system recognizes the hardware:
- Download the latest driver package for your capture device here:
https://pathcam.com/drivers/ - Run the installer and follow the prompts to complete the installation.
Step 2: Restart Your System
Once the drivers are installed:
- Restart your computer to ensure the drivers are fully applied.
- Relaunch the PathCam software and check if the camera is recognized.
Step 3: Update to the Latest Version of PathCam
If the issue persists, updating PathCam to the latest version may resolve compatibility or performance issues. Download the latest build here:
Follow the installation instructions, then restart the software.
Step 4: Request Hardware Support (if needed)
If you continue to experience the issue after completing the above steps, the mStar Capture hardware may need to be replaced. Please contact our support team to discuss your situation and determine the best next steps.
Step 5: Share Your Results
To help us assist you effectively, please prepare a summary of your troubleshooting efforts and contact us at:
📧 Support: PathCam.com/support
Include the following details in your report, if possible:
- Confirmation of driver reinstallation
- Confirmation of system restart
- PathCam version after update
- Any persistent error messages or issues
Need Further Assistance?
Our support team is here to help.
📧 Support: PathCam.com/support
At PathCam, we are committed to providing exceptional customer service and helping you maintain optimal performance in your lab or healthcare facility.